Support

We help customers install, upgrade and use Veloxise Vault.

How to reach us

• Customers: open a ticket in your account. You get answers by e-mail and in the ticket.
• Not a customer yet: use the contact form.
• Security issue in Veloxise Vault: write to us through the contact form with the topic “Technical question” and the word SECURITY in the message; we reply privately.

Response times

• Community: best effort
• Business: next business day
• Enterprise: as agreed in your contract

Before you write

• Tell us the Veloxise Vault version, what you did and the exact error message.
• Never send passwords, vault passphrases, recovery kits or licence keys of other companies. We will never ask for them.